GÖPPINGEN, Germany — October 14, 2025 — Leads & Copy — TeamViewer, a global leader in digital workplace solutions, has announced the integration of its Digital Employee Experience (DEX), Remote Connectivity, and AI capabilities with Salesforce’s new Agentforce IT Service at Dreamforce 2025.
The integration extends Agentforce IT Service with TeamViewer Intelligence, delivering a powerful agentic AI solution. TeamViewer DEX continuously monitors the digital workplace in real time across endpoints and applications, detecting and fixing issues before they disrupt the workday, automatically resolving many recurring problems. When a case requires human attention, TeamViewer Tensor enables IT to step in remotely without leaving Salesforce, ensuring fast resolution and a seamless workflow. Session Insights automatically documents support sessions with smart tags and step-by-step resolution records, while CoPilot analyzes devices in context to pinpoint root causes and suggest solutions.
Alex Wallner, CEO Central Europe, Salesforce, said TeamViewer brings deep expertise in remote connectivity and Digital Employee Experience, making the future of IT support agentic. Oliver Steil, Chief Executive Officer at TeamViewer, noted that the integration puts intelligent guidance and actionable insights directly into the workflow.
The integration will be available within Agentforce IT Service, allowing customers to activate it directly with their licensed TeamViewer account. This builds on TeamViewer’s long-standing collaboration with Salesforce, supporting IT and after-sales teams across industries.
TeamViewer provides a Digital Workplace platform connecting people with technology, improving and automating digital processes. In 2024, TeamViewer achieved revenue of around EUR 671 million. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.
Source: TeamViewer
