SANTA CLARA, Calif. — January 28, 2026 — Leads & Copy — SoundHound AI, Inc. (Nasdaq: SOUN) has expanded its relationship with Five Guys, according to a release.
The renewal highlights the strength of the collaboration, as SoundHound’s AI-powered ordering agents have already supported Five Guys in processing well over a million customer AI interactions to date. Five Guys offers an AI-powered ordering experience across hundreds of locations and will be giving franchisees the option of offering them more through this agreement.
Five Guys wants to ensure it offers customer experiences the way today’s customers expect, and AI technology improves both customer service and operational efficiency. Leveraging SoundHound’s voice AI, Five Guys is able to answer 100% of incoming orders – even during peak hours – to eliminate missed orders, and ensure guests can place an order quickly and accurately. For employees, this means fewer interruptions, freeing them to focus on in-store service, food preparation, and providing a great guest experience.
Zerrick Pearson, CIO of Five Guys, said the company is always looking for ways to innovate and make the guest experience as smooth and convenient as possible. Pearson added that being able to offer their franchisees a reliable ordering solution that can handle every order — even during their busiest times — has made a real impact on both their customers and their team.
SoundHound’s voice AI technology is trained on Five Guys extensive menu and designed to understand regular human speech so that customers can order by speaking naturally. Beyond taking orders, SoundHound’s AI technology can answer a variety of menu-related questions, provide information about specials and promotions, and handle inquiries about opening times, parking, allergens, and other frequently asked questions.
James Hom, Chief Product Officer at SoundHound AI, said Five Guys is a forward-thinking partner that continues to raise the bar on what the ordering experience can be. Hom added that SoundHound is proud to support their restaurants with solutions that enhance both the guest experience and day-to-day operations for staff.
SoundHound powers well over 10,000 locations with its industry-leading voice and conversational AI technology.
SoundHound AI delivers AI solutions that allow businesses to offer superior experiences to their customers. Built on proprietary technology, SoundHound’s voice AI delivers speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants. The company’s AI-driven products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents for enterprise. In addition, SoundHound Chat AI, a voice assistant with integrated Generative AI, and Autonomics, an operations platform that automates IT processes, have allowed SoundHound to power millions of products and services, and processes billions of interactions each year for world-class businesses.
For more information about SoundHound AI’s restaurant solutions, please visit: https://www.soundhound.com/voice-ai-solutions/restaurants/.
Source: SoundHound AI
