WOODBRIDGE, ON — December 18, 2025 — Leads & Copy —
Soroc Technology, a technology solutions and services provider, has launched BanzAI, an adaptive AI platform designed to integrate intelligence into enterprise systems and processes. The platform aims to streamline service desks, reduce costs, and prepare organizations for the future.
SmartDesk, powered by BanzAI, is designed to revolutionize IT service desks through human-centric design and zero-touch automation. The platform supports HR, legal, finance, customer service, facilities, and IT functions.
CEO Tom Signorello emphasized that BanzAI and SmartDesk represent a shift for clients, embedding intelligence and innovation into core systems while prioritizing efficiency and security. The platform operates on the principle of zero-touch enterprise, where IT operations run autonomously.
According to Gartner Research, approximately 80% of organizations used AI by the end of 2024, with predictions that all IT work will involve AI by 2030. However, many companies struggle to justify their AI return on investment, with 72% of chief information officers reporting that their organizations have broken even or lost money on AI investments.
President Christine Evitt stated that BanzAI and SmartDesk focus on outcomes, addressing the challenges of modern IT service desks where staff spend a significant amount of time on repetitive tasks. The company anticipates ticket resolutions to be up to 80% faster, ticket volumes reduced by up to 70%, and savings of up to 55% in operational costs.
BanzAI’s intelligent agents can resolve challenges across the enterprise, such as VPN troubleshooting. The platform automates connectivity diagnostics, collects client stats, runs network tests, presents remediation steps, and can reset sessions or escalate issues.
Executive Vice President of Sales Bruce Pearce said SmartDesk can free up employees to focus on higher-value work, achieve better outcomes, and increase efficiency and productivity at a reduced cost.
Soroc Technology is a global technology solutions and services provider with locations in North America, India, and the Philippines, serving clients in various industries.
Contact:
Tom Signorello, CEO
Source: Soroc Technology
