November 3, 2025 — Leads & Copy —
RingCentral, Inc. (NYSE: RNG) has launched an agentic voice AI suite, including AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE). The suite covers every stage of the conversation journey: AIR handles calls, captures leads, and seamlessly hands off conversations; AVA provides real-time assistance during interactions; and ACE unlocks insights from customer interactions. AIR is available in the US, UK, and Canada. AVA is available in the U.S. through an early access program, with expanded capabilities rolling out in early 2026. ACE is currently available for all RingCentral customers, with the Insights module available for select customers with general availability in early 2026.
Vlad Shmunis, Founder, Chairman, and CEO of RingCentral said AIR opens the door, AVA drives the interaction, and ACE connects the dots, empowering businesses to unlock their data and harness the full potential of voice.
Zeus Kerravala, Principal Analyst, ZK Research, noted the company’s is uniquely positioned to make AI conversational, contextual, and truly agentic, elevating how we communicate.
Brian Tucker, Chief Digital Officer, Televero Health, reports using RingCentral’s AI Receptionist increased monthly appointments 14% in the first 4 months, and saw an increase in monthly revenue of over $200,000.
Kira Makagon, President & COO, RingCentral, states that AVA makes work more productive and empowering.
Zach Jecklin, Chief Information Officer, Echo Global Logistics, said that AI Conversation Expert provides them with detailed coaching for individual calls, and a dashboard connecting the dots by rolling up all that data into a clear, concise view of the major trends impacting the entire business.
Visit ringcentral.com to learn more.
