Manalapan, FL — November 27, 2025 — Leads & Copy —
MCI has appointed Mark Misczak, a former senior Federal Emergency Management Agency (FEMA) executive, as President, effective immediately. Misczak, a Certified Emergency Manager (CEM), brings 35 years of experience in federal disaster policy, citizen and customer experience (CX), automated call center services (ACCS), staff augmentation, program design, implementation management, and government-contract operations.
In his new role, Misczak will focus on expanding MCI’s public-sector business division, MCI Federal Services, and guiding the spinout of AiCX.com into a Tier‑5, AI‑powered XaaS enterprise.
Anthony Marlowe, Founder and CEO of MCI, expressed his pride in the company’s growth and stated that Misczak is the right leader to drive the next phase of expansion. Marlowe said the firm has scaled from approximately $20 million to $250 million in Annual Recurring Revenue (ARR) over the past decade and has multiple paths to reach a $1 billion-plus target enterprise valuation (TEV) by 2030. He added that the company will be bringing its AI capabilities to market, accelerating its data flywheel while finalizing its small language models, and deploying AI systems that support human teams and other artificial intelligence agents.
Tier 5 AI involves use-case specific software and services that automate workflows and execute complex tasks. MCI’s Intelligent Virtual Agents (IVAs) focus on High-Scale Voice and Telephony Processes, including SMS, MMS, RCS, and VoIP for various sectors such as Tech & Subscription Services, Retail & eCommerce, Automotive, Banking & Financial Services, Quick Service Restaurants (QSRs), Tolling, Security/Cyber, Multiple Service Operator (MSO) including Telecom and Mobility, Healthcare and FED/SLED Government Contracting.
Misczak emphasized MCI’s experience in building automation platforms and its position as a leader in AI service provision. He also highlighted AiCX’s headstart in the Artificial Intelligence (AI) applications and services world due to its proprietary software, technologies, and services. The company reports having a nine-figure pipeline for AI/CX BPO/Staff Aug/IT Services, and a nine-figure M&A pipeline supported by a nine-figure MCI Capital balance sheet.
Marlowe said that AiCX will initially represent approximately $50 million in 2026 ARR, and MCI BPO will initially represent approximately $200 million in 2026 ARR. He added that he believes monetizing the Tier 5 AI framework will attract attention to their business.
According to the release, Tier 5 (or Layer 5) refers to the AI-native application and service companies that perform specific services in the economy and interact directly with users.
MCI, under Misczak’s leadership, will move ahead as an AI-infused business-process management (BPM) and customer-experience solutions provider, with a focus on AI applications through its AiCX.com division.
MCI’s ability to apply creativity to solving client problems and ensure positive outcomes on a scalable basis will be more secure than ever before, the release stated. The firm has recently expanded its footprint in CX AI-enabled services targeting federal/state/local agencies, and corporate mid-market to enterprise clients.
Misczak’s expertise aligns with MCI’s vision to operate at the intersection of mission-critical, healthcare, financial services, public-sector and Tier 5 AI applications, and services. He said that MCI will split into MCI BPO, which will be a roughly $200M ARR division in 2026 with tech-enabled human capital, and MCI AiCX.com, a $50M ARR AI, CCaaS, CPaaS, XaaS and related offerings, building one of the next generations of AiCX-enabled services companies grounded in ingenuity, integrity, performance, and purpose.
MCI’s offerings include Artificial Intelligence (AI), Cloud Contact Center-as-a-Service (CCaaS), Cloud Platform-as-a-Service (CPaaS), Contact Center Business Process Outsourcing (BPO), Customer Experience (CX) solutions, and Anything-as-a-Service (XaaS). MCI includes service brands AiCX, BPOaaS, BYC Aqua, Byron Yeats Consulting, EastWest BPO, EastWest Technologies, GravisApps, Gravis Marketing, MarchEast, Market Force Information, Mass Markets, MCI BPO, MCI Federal Services, OnBrand24, Sydney Call Centre, Teletechnology, Valor Intelligent Processing, and Vinculum operating in eight countries worldwide.
Contact Information:
MCI
Email: info@mci.world
Source: MCI
