October 2, 2025 — Leads & Copy — IntouchCX announced that it has been named a Gold winner at the 2025 Globee® Innovation Awards for Vision Prism in the category AI-Driven Automation Innovation.
The achievement highlights IntouchCX’s market leadership and commitment to redefining customer experience, setting new standards in AI-powered analytics and automation.
Vision Prism enables brands to understand every customer, support every agent, and exceed performance expectations by analyzing customer interactions across calls, chats, emails, and social media.
Jason Rosser, EVP, Solutions & Operations Strategy at IntouchCX, said that this recognition is more than an award—it’s a call to lead and innovate at a time when AI-generated Insights are transforming the way companies operate and empower brands to make smarter, data-driven decisions that enhance both agent performance and the customer experience worldwide.
The Globee Innovation Awards recognize companies and individuals making significant contributions in the technology field, with judging conducted independently and based entirely on merit.
The recognition adds to IntouchCX’s previous awards, such as the Sidd Spark AI Excellence Award from the Business Intelligence Group and recognition in the Frost Radar™ 2024: Customer Experience Management in North America, solidifying IntouchCX’s position as a global leader in AI-powered automation.
For more information about Vision Prism, visit: https://www.intouchcx.com/solutions/advisory-transformation/vision-prism/
Source: IntouchCX
