October 10, 2025 — Leads & Copy — Infinx, a provider of AI-powered solutions for patient access and revenue cycle management, has announced a strategic investment in Voxology AI, integrating voice-first automation into Infinx’s contact center solutions. This expands Infinx’s capabilities from back-office RCM to patient-facing front-office workflows, allowing providers to deploy AI scheduling agents that reduce administrative burden and improve access to care.
The partnership embeds Voxology’s AI agents into Infinx’s patient access workflows, offering 24/7 scheduling support without adding headcount. Voxology AI’s agents handle appointment scheduling, changes, and triage complex requests in natural conversation.
Infinx customers can access the offering as a standalone SaaS module, a tech-enabled contact center service, or a hybrid approach. Providers using Voxology AI have reported a 40%-60% reduction in front-office administrative call volume, a 5%-7% increase in new patient appointments, and a 95%+ reduction in after-hours answering-service call volumes.
Radhika Tandon, Chief Marketing Officer, radhika@infinx.com
Stuart Newsome, CPCO, Vice President RCM Insights, stuart.newsome@infinx.com
Source: Infinx
