DALLAS, December 18, 2025 — Leads & Copy — Inbenta AI has appointed Brandon Pineda, a channel expert, as its new Head of Global Partnerships to broaden its global partner ecosystem and meet rising enterprise demand for its AI platform for Customer Experience (CX), Encore, set to launch in Q2.
Pineda will be responsible for building a partner program to facilitate the rollout of Encore, an “assembly line” for AI agents that CX teams can implement quickly. The program will enable partners to achieve Inbenta AI’s goal of transforming fragmented data into customer experiences through AI automation, while reducing operational costs.
Melissa Solis, CEO of Inbenta AI, said that the new platform, Encore, is designed for immediate production success and provides a new ‘programmed intelligence’ framework that gives businesses the power of modern LLMs with the necessary safety and governance. She added that bringing this AI to the global market requires a world-class channel, and Pineda’s experience is a critical step in executing that strategy.
Pineda brings over 20 years of experience in the CX industry and a track record of building high-growth channel programs. Before joining Inbenta AI, he held positions at Omilia and Textel, where he grew partner pipeline and revenue by over 166%.
Pineda stated that enterprises require secure and controlled conversations, which Inbenta AI provides.
Inbenta AI engineered its platform from the ground up, combining 20+ years of Natural Language Processing (NLP) mastery with a modern, agentic framework.
Inbenta AI is a global innovator in AI-powered customer and employee experience solutions. Its new enterprise AI platform — Encore — launching in Q2, has been designed around a new standard of “programmed intelligence” that delivers the dynamic power of LLMs with the ironclad governance and precise control essential for the enterprise. With deployments in over 100 languages across global enterprises in financial services, e-commerce, government, insurance, technology, healthcare, and travel, Inbenta AI processes over 2 billion interactions each year.
Media Contact:
marketing@inbenta.com
Brandon Pineda, Inbenta AI Head of Global Partnerships
Source: Inbenta AI
