September 29, 2025 — Leads & Copy — Fiserv, Inc. (NYSE: FI) has introduced Content Next™ from Fiserv, a next-generation, multi-tenant, cloud-based content management and workflow solution. Developed with OpenText, it prioritizes agility, intelligence, and customer experience for digital transformation in banking.
Designed for financial services, Content Next empowers enterprise content management administrators, bank and credit union employees, and end customers with self-serve tools, enhancing agility and reducing administrative bottlenecks.
According to the KPMG 2025 Banking Survey, automation is a top investment priority for financial institutions. Automated systems are reportedly reducing manual processing time by up to 60% in areas like loan processing, compliance reviews, and customer onboarding. Institutions using automated content workflows reported 30-50% faster document turnaround times and 25-40% reductions in operational costs.
Whitney Russell, President of Digital and Financial Solutions at Fiserv, stated that Content Next is a strategic leap in operational modernization and risk reduction. Sandy Ono, EVP and Chief Marketing Officer at OpenText, emphasized Content Next’s AI-enabled functionality.
Content Next delivers benefits through embedded AI tools, self-service administration, customizable workspaces, a centralized repository, real-time analytics, and native Microsoft 365 and Google Workspace integration.
Fiserv and OpenText will demonstrate Content Next’s capabilities at Fiserv Forum Client Conference 2025, with availability to clients starting in 2026. Learn more at: https://www.fiserv.com/en/solutions/enterprise-content-management/content-next.html
Source: Fiserv
