October 8, 2025 — Leads & Copy — Dovetail has launched its customer intelligence platform, an AI-native system designed to transform customer feedback into real-time intelligence and action. The platform aims to address bottlenecks in product development caused by scattered feedback and manual analysis.
Dovetail’s platform structures customer signals into requirements and delivers them into prototyping and coding environments. As part of the launch, Dovetail announced a partnership with Alloy, a collaborative prototyping platform, allowing feedback captured in Dovetail to become live prototype options for product managers.
“Dovetail’s mission for customer-led product development aligns perfectly with Alloy’s mission to accelerate prototyping,” said Simon Kubica, founder and CEO of Alloy. He added that the partnership would enable feedback to turn directly into working prototypes, helping product teams act on insights faster.
The Dovetail customer intelligence platform operates in a continuous cycle, including assembling customer voices, analyzing data with AI, uncovering insights with AI-powered Chat, and acting on insights with integrations like Linear tickets and Alloy prototypes.
The platform includes features like AI Contextual Chat, AI Docs for generating PRDs and reports, AI Agents, dashboards for visualizing sentiment, and integrations with Salesforce, Gong, Outset, and Linear.
According to Benjamin Humphrey, Dovetail CEO and co-founder, the platform unifies customer signals from various teams, analyzes them with AI, and makes them accessible across the organization.
Dovetail is an AI-native customer intelligence platform used by companies like Atlassian, Moody’s, Breville, Shopify, Canva, and Deloitte.
Contact:
Benjamin Humphrey, Dovetail CEO and co-founder.
Source: Dovetail
