Austin, TX — December 8, 2025 — Leads & Copy —
Cyara, a global leader in AI-powered customer experience (CX) assurance, has appointed Sushil Kumar as its new Chief Executive Officer. The appointment highlights Cyara’s commitment to accelerating enterprise AI CX innovation and improving customer experience through more reliable, responsive, and trustworthy interactions across all channels.
Kumar will succeed outgoing CEO Rishi Rana.
Kumar’s career has focused on building AI, DevOps, and cloud platforms. He was most recently Co-Founder and CEO of RelicX.ai, a generative AI test automation company acquired by Harness. He also held senior product and general management roles at Oracle, CA Technologies, and Broadcom.
Alok Kulkarni, Co-Founder and Non-Executive Chairman of the Board of Directors at Cyara, said Kumar brings proven ability and customer and product insight to scaling category-defining platforms. He added that there is a significant opportunity to extend Cyara’s lead in CX assurance as enterprises modernize customer experience, deploy GenAI safely, and ensure customer interactions work.
Cyara’s platform tests, validates, and monitors customer journeys across voice, digital, messaging, and conversational AI. It assures more than 350 million customer journeys annually and validates over a million AI-generated responses, providing enterprises with visibility into quality, reliability, and risk.
With new Agentic AI capabilities, Cyara is expanding into intelligent, continuous CX optimization to help organizations improve workflows, reduce cost-to-serve, and confidently deploy new experiences.
Kumar said AI is transforming customer experience, and enterprises need confidence that every interaction will be accurate, trustworthy, and delivered at the expected speed and quality. He added that Cyara already enables that shift and he is excited to build on its foundation.
Cyara has acquired Botium and QBox (bot and conversational AI testing), Spearline/testRTC (telecom and WebRTC assurance) and CentraCX (voice of the customer) to create a comprehensive CX assurance stack.
Kumar will focus on accelerating product innovation in AI-powered CX assurance, deepening Cyara’s ecosystem of CCaaS, CPaaS, UCaaS, and AI partners, and expanding the company’s global presence.
Cyara serves customers in more than 135 countries.
For further information, please contact: Janet Vito, janet.vito@cyara.com
Source: Cyara
