October 14, 2025 — Leads & Copy — Coveo, a leader in AI-Relevance, has announced new capabilities for Agentforce that enhance the relevance, intelligence, and actions of support experiences. The update includes custom context and broader compatibility.
Joyce Leung, VP of Support Operations at Illumio, noted the combination of Agentforce with Coveo led to impressive results with internal testers expressing excitement about the solutions.
Salesforce’s Jujhar Singh said Coveo supports the next generation of AI agents by combining enterprise knowledge with contextual intelligence.
The Coveo Relevance-Augmented Passage Retrieval API (PR-API) now delivers precise results by tailoring information retrieval using granular user-specific data like agent role, account tier, or product line. This improves self-service success and reduces resolution times.
Richard Tessier, Co-Founder and SVP Product at Coveo, said the capabilities give enterprises control and context to build successful agents, enabling smarter actions grounded in enterprise truth.
Coveo for Agentforce sends queries to the Coveo AI Platform, which processes contextually relevant results from connected content sources, unlocking customizable GenAI-powered actions within approved enterprise content.
The improvements to Coveo for Agentforce are included in the Coveo AI-Relevance Platform and are available now.
Visit Coveo at Dreamforce Trailblazer Forest Booth #6 & Agentforce Pavilion Booth #11 to see it in action.
Coveo brings AI-Relevance to digital experiences, enabling enterprises to deliver hyper-personalization while optimizing business outcomes.
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Source: Coveo Solutions Inc.
