CHARLESTON, S.C. — September 15, 2025 — Leads & Copy — Citibot has launched Citibot Refresh, an AI-powered solution that automates website maintenance for municipalities. The announcement was made at the City-County Communications & Marketing Association (3CMA) Annual Conference in Clark County, NV.
Citibot Refresh uses artificial intelligence to address challenges such as outdated content, accessibility compliance, and maintaining a unified online presence. The platform analyzes websites against accuracy, currency, persona, and accessibility, providing data-driven scores to help communications teams update digital resources efficiently. According to the company, it can reduce website update times from months to hours.
Early adopters include the City of Mont Belvieu, TX, and the City of Buffalo Grove, IL.
Bratton Riley, CEO of Citibot, stated that Citibot Refresh automates the process of keeping government websites current, giving communications teams more time while ensuring residents have an accessible, up-to-date online experience.
Citibot Refresh will be available starting November 1, ahead of new mandatory accessibility regulations. Citibot offers AI-powered customer service platforms including web chat, text messaging, voice, and WhatsApp.
Contact: Art Gassan, VP of Marketing, Citibot, art@citibot.io
