JERSEY CITY, NJ — November 11, 2025 — Leads & Copy — Amdocs (NASDAQ:DOX) has extended its managed services agreement with PLDT Inc. and its wireless subsidiary Smart Communications, Inc. for seven years. The collaboration aims to drive agility, enhance customer experience, and simplify IT operations.
The expanded collaboration between Amdocs and PLDT reinforces their long-standing partnership. It will focus on modernizing IT operations, streamlining business processes, and enhancing customer experiences through artificial intelligence (AI) and generative AI (GenAI) technologies.
Building on previous cloud modernization projects, the renewed agreement extends Amdocs’ scope of services. This includes solution design, implementation, operations, and performance management, delivering end-to-end accountability and measurable outcomes.
PLDT will leverage Amdocs’ AI-powered platforms and Services360 solution to enhance service delivery, improve agility, and reduce operational costs. The partnership supports scalable operations across hybrid, multi-cloud, and on-premises environments, enabling seamless integration and greater efficiency across PLDT and Smart’s IT landscape.
Manuel V. Pangilinan, Chairman & CEO of PLDT and Smart Communications, Inc., said that the agreement with Amdocs marks an important step in accelerating their vision to make the Philippines a leading digital and AI hub in the region. By harnessing the power of generative AI and advanced technologies, they aim to strengthen PLDT’s ability to serve customers better and help shape a smarter, more connected, and digitally inclusive Philippines.
Ricky Vargas, Leadership Transition Officer, PLDT, said that their transformation journey is guided by a clear purpose: to use technology to make everyday connections smarter and more meaningful. Through their collaboration with trusted partners like Amdocs, they are building the right foundation for Filipinos to confidently embrace AI and the opportunities it brings.
Menardo G. Jimenez, Executive Vice President and Chief Operating Officer of PLDT, said that the extended partnership with Amdocs marks an important milestone in their digital transformation journey. He added that Amdocs’ expertise in AI and GenAI will be instrumental in driving operational efficiency and delivering next-generation digital services.
Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, said that they are delighted to strengthen their long-standing partnership with PLDT, supporting the management of their service requirements with their products and services. He added that PLDT understands the immense value of leveraging generative AI to improve their operations and deliver better experiences for their customers, so they’re thrilled to support their continued transformation journey with leading-edge technology capabilities and deep industry expertise.
Amdocs reported revenue of $4.53 billion in fiscal 2025.
Swati Sharma, Amdocs Public Relations, can be reached at swati.sharma4@amdocs.com.
Source: Amdocs
