ROCKVILLE, Md. — September 18, 2025 — Leads & Copy — Alberta Energy Regulator (AER) has adopted 3CLogic’s ServiceNow-centric solution to enhance user experiences through automation and intelligent voice workflows, the company said today. The collaboration seeks to complement AER’s investment in ServiceNow’s IT Service Management (ITSM) product with advanced voice AI and contact center capabilities designed to optimize both employee experiences and back-office operations.
AER sought a solution to drive automation, enhance voice workflows, boost agent productivity, elevate analytical insights and reduce operating expenses, according to Anna Alron, Service Delivery Manager at Alberta Energy Regulator.
The adoption of 3CLogic’s solution aligns with the growing demand for voice-first engagements. A recent Zendesk report indicates that 90% of organizations believe Voice AI is ushering in a new era of voice-driven interactions.
3CLogic offers a comprehensive agent interface that integrates voice and SMS interactions within the ServiceNow platform, allowing agents to manage all customer engagements from a single workspace. The company’s intelligent voice workflows automate routine tasks, while routing complex inquiries to the most qualified live agent. By integrating contact center data with ServiceNow’s analytics, enterprises gain a single consolidated view into customer interactions and agent performance to allow continuous improvement initiatives.
3CLogic is a ServiceNow certified Technology and Advanced Platform Build partner with offerings available for ServiceNow’s IT Service Management, CRM and Industry Workflows, and HR Service Delivery products. The organization will be unveiling its latest set of Voice AI and contact center capabilities at a number of upcoming global events in Dallas, London, Chicago, New York, Munich, and Amsterdam.
Bob Doherty is the VP of Sales at 3CLogic.
Source: 3CLogic
