September 30, 2025 — Leads & Copy — SANDNES, Norway — boost.ai has announced upgrades to its Conversational AI platform, delivering a next-generation voice experience for enterprises. The upgraded voice offering introduces Express Voice for instant, speech-to-speech conversations, and enhancements to Enterprise Voice for complex and regulated scenarios.
boost.ai is also rolling out new features, including real-time transcription, new performance analytics, speech-to-text fine-tuning, and natural background audio.
According to Gartner, by 2028, 70% of customer service journeys will start and end with voice-based assistants on mobile, and by 2029, agentic AI will resolve 80% of issues autonomously. Boost.ai’s upgraded voice offering is designed to deliver on all three.
Express Voice enables instant, fluid conversations by sending audio directly to multimodal models without transcription delay. Enterprise Voice provides the control and reliability that regulated industries require, with support for multi-intent and transactional conversations, built-in PII masking, hybrid NLU, and robust guardrails.
The upgrade also introduces new tools that raise both quality and performance. Real-time transcription during test calls makes it simple to verify recognition accuracy and quickly correct misheard inputs. Voice analytics deliver essential call metrics from day one. With speech-to-text fine-tuning, organizations can add brand-specific vocabulary to ensure accurate speech recognition. And with ambient and thinking audio, conversations feel smoother and more natural.
The next evolution of boost.ai’s voice offering will be an industry-first hybrid approach, Adaptive Voice, which dynamically blends Express and Enterprise capabilities in a single conversation.
The upgraded voice offering is available today for boost.ai customers. To learn more, please visit boost.ai.
Contact:
Jerry Haywood, CEO of boost.ai
Rasmus Hauch, CTO of boost.ai
Source: boost.ai
