NEWARK, Calif. — September 18, 2025 — Leads & Copy — Concentrix Corporation (NASDAQ: CNXC) has launched its Agentic Operating Framework, designed to help enterprises overcome AI pilot failures. The framework combines technologies with consulting to move AI from pilots to operational impact. It delivers AI services, from strategy to brand-aligned language models, agentic engineering, data management, and monitoring, integrating Concentrix’ technology-agnostic approach with strategic partners and proprietary iX suite of products. Agentic Value Maps pinpoint and prioritize opportunities for human and AI collaboration.
Unlike AI solutions that stop at bots or tools, Concentrix’ Framework opens up end-to-end planning capabilities, transforming business processes with AI integrations. With guidance and agentic AI, the Framework helps clients break down data silos, set outcomes, build processes, and equip teams with the skills needed to succeed.
Concentrix has worked with clients to turn AI potential into measurable outcomes, including a North American airline where a CX strategy assessment led to an AI transformation roadmap that maintained the airline’s human-touch approach while unlocking $150M in potential new revenue and $45.8M in cost-saving ROI.
According to Ryan Peterson, EVP and Chief Product Officer at Concentrix, Concentrix helps clients shift from just implementing technology to fully operational AI by designing, building, and running a playbook that delivers.
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Source: Concentrix Corporation
