September 16, 2025 — Leads & Copy — 800.com has announced 800 Intelligence, an AI suite that analyzes calls and helps teams follow through faster. The suite creates a complete call overview, scores quality to team standards, suggests next steps, and includes an Ask AI chatbot.
Brian Syrett, Director of Customer Experience at Signature Worldwide, noted that 800.com’s call intelligence solutions have opened their eyes to the power of AI-driven call analysis which helps maximize insights and drives ongoing employee performance.
800 Intelligence delivers AI-powered call summaries and conversation insights, scores conversations against standards, recommends next steps, creates customizable AI fields, and allows users to ask AI questions to get clear answers without digging through recordings.
Bonnie Whitmire, Senior Product Owner at 800.com, stated the company is investing in AI to improve everyday work by automating busywork around calls. The result is faster workflows and more leads identified.
To use it, enable 800 Intelligence to see AI summaries and recommendations for every caller. After each call, the record updates with an overview, a standards-aligned score, a suggested next step, and Ask AI for plain-language questions. Results appear in the caller’s Timeline.
800 Intelligence is an optional add-on for all current 800.com plans. Call Recording and Transcription must be enabled.
Contact: Bonnie Whitmire, Senior Product Owner at 800.com.
Learn more about 800 Intelligence here
Source: 800.com
